Account settings

Use Account settings to reset your password and turn on two-factor authentication.

This page covers:

• Open Account settings
• Reset your password
• Turn on two-factor authentication
• Sign in with two-factor authentication
• Troubleshooting

Open Account settings

1. In the sidebar, click your name.
2. Click the gear icon next to your name (1).

Result: the Account settings window opens. Use Send reset link (1) to reset your password, and Turn on (2) to turn on two-factor authentication.

Reset your password

Send yourself a link to choose a new password.

Steps

1. Open Account settings.
2. Under Sign-in & security, next to Password, click Send reset link (callout 1 in the Account settings screenshot).
3. Open the email from Ragworks and click the link.
4. Enter your new password and save it.

Result: you can sign in with your new password. The link goes to the email address shown in Account settings.

Turn on two-factor authentication

Two-factor authentication adds a second step when you sign in: after your password, you enter a 6-digit code from an authenticator app on your phone. Someone who learns your password can't sign in without your phone.

Setup takes about 2 minutes.

Before you begin

• Install an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or Authy.
• Have somewhere safe to save a recovery code, such as a password manager.

Steps

1. Open Account settings.

2. Next to Two-factor authentication, click Turn on (callout 2 in the Account settings screenshot).

3. Read the steps and click Start setup (1).

   

4. Confirm it's you. The secure sign-in page opens with your email filled in. Enter your password and click Continue.

5. Scan the QR code:

   1. In your authenticator app, add a new account. Most apps use a + button.
   2. Scan the QR code on the screen.
   3. Enter the 6-digit code that your app shows and click Continue.

6. Save your recovery code somewhere safe and click Continue.

   warning

   The recovery code is the only way into your account if you lose your phone. It's shown only once.

Result: you return to the page you started on, and Two-factor authentication shows On (1). From now on, you enter a 6-digit code when you sign in. To replace your recovery code later, click Get new code (2).

Sign in with two-factor authentication

1. Enter your email and password as usual.
2. Open your authenticator app and find the 6-digit code for Ragworks.
3. Enter the code and click Continue.

To skip the code on this browser for 30 days, select Remember this device for 30 days before you click Continue.

Troubleshooting

Problem	Solution
The reset email didn't arrive.	Wait a few minutes and check your spam or junk folder. Make sure the address in Account settings is correct.
The authenticator app says the code is wrong.	Check that your phone's date and time are set automatically, then try the next code.
I lost my phone.	On the code page, click Try another method, choose Recovery code, and enter the code you saved. Then turn on two-factor authentication again on your new phone.
I lost my phone and my recovery code.	Contact support.